Solution & Support Engineer

We are looking for a Solution & Support Engineer to join our global AI startup and help deliver technical excellence across customer onboarding, implementation, and ongoing support. This is a hands-on, customer-facing role that combines solution engineering and technical support and is perfect for someone who is technically Hands-On, has innovation mindset and a passion for working directly with Enterprise Clients.

You’ll work closely with cross-functional teams—including Product, R&D, and Customer Success—to help implement our AI-powered SaaS solution, and ensure customer success across our global client base.

About aiOla

aiOla is a deep tech lab specializing in Conversational, Voice, and Speech AI. We develop cutting-edge ASR and TTS technologies designed for enterprise use, delivering 95%+ accuracy in any language, accent, or environment. Our solutions empower organizations to capture spoken data in real-time, structure it, and turn it into actionable insights.

• 2+ years of experience in a technical support, solution engineering, or professional services role
• B.Sc. in Computer Science, Engineering, Industrial Engineering, or a related technical field
• Strong problem-solving and analytical skills
• Experience with scripting (e.g., Python, JavaScript) or API integrations – an advantage
• Excellent communication skills in English (spoken and written)
• Customer-oriented mindset, with the ability to explain technical concepts clearly
• Ability to work independently and as part of a cross-functional, fast-paced team
• Willingness to travel abroad occasionally (e.g., once per month)

Nice to Have

• Experience with B2B SaaS products
• Familiarity with tools such as JIRA, Snowflake, Zendesk, Postman, or SQL
• Exposure to ASR, NLP, or other AI-related technologies

• Assist in onboarding and implementing aiOla’s SDK for global clients
• Participate in proof-of-concept (POC) processes, demos, and client training sessions
• Translate customer needs into technical requirements and collaborate with internal teams to tailor solutions
• Support product configuration, voice workflow design, and usage optimization
• Document use cases and contribute to knowledge sharing and process improvement
• Provide first-line technical support for customer issues
• Troubleshoot product-related incidents and assist with investigation and resolution
• Coordinate with R&D and Product teams to escalate and resolve bugs or performance issues
• Help build and maintain internal support documentation and monitoring tools