Glossary

Ever wonder what happens to all the conversations your teams have with customers, vendors, or internally? That’s where conversational analytics comes in. It takes spoken or text-based interactions and transforms...

Ever watched a video with the sound off—and still followed every word perfectly? That’s the power of closed captioning. Whether you're in a noisy environment, multitasking on the job, or...

Chatbots, virtual agents, and voice assistants have become a part of our daily lives. Whether it’s interacting with a company over chat or asking Siri a question on a mobile...

What is a Car Inspection, and Why is it Important? When you put people in a vehicle on the road, whether it’s your fleet drivers or a new buyer of a...