Glossary

When it comes to speech recognition and AI-driven text processing, accuracy is everything. That’s where CER, or character error rate, comes in. It’s the go-to metric for measuring how well...

Ever wonder what happens to all the conversations your teams have with customers, vendors, or internally? That’s where conversational analytics comes in. It takes spoken or text-based interactions and transforms...

Ever watched a video with the sound off—and still followed every word perfectly? That’s the power of closed captioning. Whether you're in a noisy environment, multitasking on the job, or...

Chatbots, virtual agents, and voice assistants have become a part of our daily lives. Whether it’s interacting with a company over chat or asking Siri a question on a mobile...

What is a Car Inspection, and Why is it Important? When you put people in a vehicle on the road, whether it’s your fleet drivers or a new buyer of a...